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Cancellation Policy

Please send us an email and set up a free consultation (30 min) with us to discuss the details of your specific needs. From there we will provide a scope of work and price quote for the work to be preformed. Once a scope of work and price quote is accepted we require a deposit to book our services with the remaining balance due at the completion of the project. We are pleased you are considering partnering with us to look after your business and can't wait to hear how we can be helpful. Should you have any questions or want to reach out prior to booking a consultation with us please feel free to shoot us an introduction email, we're here to help you so please don't be shy about letting us know how we can. Due to scheduling requirements for new contracts we do not issue deposit refunds unless we "resell" the dates you have us booked for, you can however request to move your date(s) at least 72 hours in advance. Moving an appointment prior to 72 hours in advance will not require any type of fee or penalty unless travel arrangements must be changed. Canceling within the 72 hour window does not allow us time to "resell" our services and will result in a forfeiture of your deposit unless you reschedule. Rescheduling within the 72 hour window is allowed up to once per year per client with no penalty or loss of deposit. Should a client reschedule more than once within the 72 hour window in a rolling 12 month period their deposit will forfeited and they must rebook the service and pay a new deposit. Should a client make a request that requires changing travel plans, the client will be responsible to cover any fees incurred. This policy stands apart from any cancellation policy and we make it a point to share our travel plans with you prior to booking our trip. We look forward to speaking with you soon!

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